BeHost.io Privacy Policy

Effective Date: 12th May 2000

At BeHost.io, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, ensuring compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant regulations.

1. Who We Are

BeHost.io provides managed cloud hosting and related services to clients globally. We operate as a data controller for the personal information you provide. For privacy-related inquiries, please contact us at:

BeHost.io
Foxhunter Drive, Linford Wood,
Milton Keynes, MK14 6GD, England
Email: info@behost.io

2. Information We Collect

We collect and process the following types of personal data.

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and service preferences.
  • Billing Information: Payment details, billing address, and transaction history.
  • Technical Information: IP address, browser type, operating system, and access logs.
  • Communication Data: Emails, live chat transcripts, and other interactions.

3. How We Use Your Information

We process your data for the following purposes:

  • To provide and manage our services, including account setup, billing, and support.
  • To improve our offerings by analysing usage patterns and feedback.
  • To comply with legal obligations, such as tax and regulatory requirements.
  • To send essential service updates and occasional promotional communications (with your consent).

4. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers for the following purposes:

  • Payment Processing: Securely handled by Stripe.
  • Account Management: Managed through WHMCS.
  • Analytics and Monitoring: Tools like Google Analytics (anonymised data).
  • Legal Compliance: To meet obligations with regulators or law enforcement.

All third-party providers are contractually obligated to safeguard your data.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

As a user, you have the following rights under applicable data protection laws:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Rectify inaccurate or incomplete data.
  • Deletion: Request the removal of your data (subject to legal obligations).
  • Data Portability: Receive your data in a machine-readable format.
  • Restriction: Limit the processing of your data in specific circumstances.
  • Objection: Opt out of certain processing activities, such as marketing.

To exercise any of these rights, contact us at info@behost.io.

7. Data Security

We take data security seriously and implement robust measures to protect your information, including:

  • Secure servers and encrypted storage.
  • Regular security audits and updates.
  • Access controls to limit data handling to authorised personnel only.

8. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure equivalent protection by:

  • Using Standard Contractual Clauses approved by the UK or EU.
  • Partnering with providers in jurisdictions deemed adequate by the UK GDPR.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review it regularly. Significant updates will be communicated directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@behost.io

Thank you for trusting BeHost.io with your data. Your privacy is our priority.